Orion Health's DFD is designed to help people in their healthcare journey whilst supporting health systems' existing constraints in care delivery like increasing costs and healthcare worker burnout
The headquarters of Orion Health in Auckland, New Zealand. (Credit: Prosperosity from Wikimedia Commons)
Orion Health, a New Zealand-based healthcare software developer, has launched Virtuoso Digital Front Doors (DFD) technology to improve the healthcare experience and transform the health systems.
Virtuoso is said to be the world-first such technology that intends to provide preventative, proactive and predictive healthcare.
Already available in North America, Orion Health’s DFD is designed to help people in their healthcare journey whilst supporting health systems’ existing constraints in care delivery like increasing costs and healthcare worker burnout.
Virtuoso assists healthcare systems in providing the appropriate care (typically online), at the appropriate location (sometimes at home), and at the appropriate time (preferably before patients become very ill).
The DFD technology can include an artificial intelligence (AI)-powered symptom assessment tool, an accredited health knowledge hub, a verified medical library, an accredited health services directory and a translation service.
It also has 24/7 online chat and nurse-led call centre, health service navigation support, wellness support and groups and feedback forms and surveys.
According to Orion Health CEO Brad Porter, Virtuoso is a product in demand with global healthcare systems under significant pressure and is expected to be part of a multi-billion-dollar global sector within the next two years.
Porter said: “We can now connect fragmented health data silos, enabling people to interact with health information and make informed decisions in the same way they do with financial, travel and retail transactions.
“This isn’t some dressed-up patient portal. Virtuoso is a tailored, community-specific, highly accessible platform that integrates complicated healthcare systems. It enables average joes like you and me to take control of our own health.”
The technology will used on people in Ontario, Canada for the first time in the world to support the province’s plans to make the healthcare system more accessible and understandable.
Virtuoso will offer advice and guidance on when and where to seek medical counsel and care. It will also serve as a healthcare navigation service, directing patients to the most appropriate level and area of care, Orion Health said.
Additionally, the technology will help improve patient convenience by increasing access to services, integrating the patient’s whole care team, and streamlining the tasks of overworked healthcare workers.