The programme, which combines Google Cloud's Vertex AI platform with Cognizant’s AI domain expertise and healthcare industry knowledge, processes and experience, will initially focus on transforming administrative processes


Cognizant to develop healthcare large language model solutions. (Credit: National Cancer Institute on Unsplash)

Cognizant is planning to develop healthcare large language model (LLM) solutions using Google Cloud’s generative AI technology, as part of their expanded partnership.

The programme will initially focus on transforming administrative processes in areas such as appeals and grievances, and member and patient engagement.

It will combine the capabilities of Google Cloud’s Vertex AI platform, with Cognizant’s AI domain expertise and healthcare industry-focused knowledge, processes and experience.

Cognizant said that its planned healthcare LLM solutions will help bring the potential of generative AI to a range of healthcare business challenges.

Cognizant CEO Ravi Kumar S said: “Together, Cognizant and Google Cloud are moving beyond highly publicised content generation applications of generative AI to build enterprise healthcare solutions that drive significant cost optimisation, business efficiencies and a better experience.

“We’re excited to be working closely with Google Cloud to realise the potential this new technology offers and demonstrate its business value for healthcare clients.”

According to Cognizant, healthcare administrative tasks are often highly complex and require human expertise to interpret and manage information across providers, patients, and administrative users.

LLMs have the potential to simplify the process, reduce manual workloads, improve accuracy and reduce costs by automating time-consuming processes.

In 2021, Cognizant expanded its partnership with Google Cloud by creating a dedicated Google Cloud Business Group (GBG).

In May this year, the two companies further expanded their partnership to advance the adoption of AI technologies by global businesses.

Cognizant said that it holds several partner specialisations and expertise credentials on Google Cloud and has a large resource pool of Google-certified architects and engineers.

Google Cloud CEO Thomas Kurian said: “Google Cloud’s generative AI capabilities are helping healthcare organisations set a new standard for operations.

“Our expanded partnership with Cognizant gives our mutual healthcare customers a range of technologies to help them transform in ways that were not possible before.”